Help
Support
Mijoro is built for operators who cannot afford to wait on a ticket queue. Each address below is monitored by the team that owns the domain — product, privacy, security, or legal — so your first response comes from the person who can actually fix the thing.
Contact
Pick the route that matches your question. Messages sent to the wrong address are forwarded internally — nothing is dropped.
Product + account
support@mijoro.com
Onboarding, billing, integrations that won't connect, and anything behaving unexpectedly inside the app.
Privacy + data rights
privacy@mijoro.com
Access, export, and deletion requests. GDPR + CCPA rights, vendor questions, and DPA requests.
Security disclosures
security@mijoro.com
Vulnerability reports, incident tips, and anything you would rather handle through a confidential channel.
Legal
legal@mijoro.com
Contract, IP, and compliance matters. Notices under Terms of Service § 17 route here.
Response targets
First-response targets, not resolution SLAs. A missed target escalates internally as an incident.
- Security disclosures — acknowledged within 24 hours, remediation plan within 5 business days.
- Privacy + data rights — acknowledged within 48 hours, fulfilled within 30 days (GDPR timelines).
- Product + account (Executive / Enterprise) — first response within 1 business day.
- Product + account (Free) — first response within 3 business days.
- Legal — first response within 3 business days.
Mailing address
For formal notices and anything that must be delivered on paper.
Mijoro, Inc.c/o Registered Agent on file with the Ohio Secretary of State