Legal

Terms of Service

Version2.0Effective2026-04-23Last updated2026-04-23

§ 1 — Acceptance

By accessing or using Mijoro at mijoro.com (the "Service"), you agree to be bound by these Terms of Service (the "Terms"). If you do not agree, do not use the Service.

The Service is provided by Mijoro, Inc., an Ohio corporation ("Mijoro", "we", "us", "our"). These Terms form a legally binding contract between you and Mijoro. You represent that you have authority to accept on behalf of any entity whose data you connect.

§ 2 — The Service

Mijoro is an Executive Strategic Intelligence platform. It ingests data from integrations you explicitly authorize (Google Drive, Google Calendar, Asana, QuickBooks, and others), synthesizes strategic artifacts — dossiers, premeeting briefs, counterparty profiles, and decision reconciliation — and delivers them through the web application and email.

The Service does not:

Execute trades, transactions, or investments on your behalf.
Provide legal, tax, or regulated financial advice.
Guarantee specific business outcomes. Intelligence is probabilistic; quality depends on input quality.

§ 3 — Accounts

You must be at least 18 years old and capable of forming a legally binding contract. Accounts are issued per person — do not share credentials. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

You are responsible for credential and session-token security. Notify security@mijoro.com immediately on suspected compromise.

§ 4 — Integrations

When you connect a third-party integration, you authorize Mijoro to read data within the OAuth scopes shown on the provider's consent screen. Mijoro requests no scopes beyond those required by the features you use.

You may disconnect any integration at any time via Settings → Integrations or directly with the provider. On disconnection, Mijoro stops ingesting new data and archives prior data per § 6.

Third-party services remain governed by their own terms; Mijoro is not responsible for their availability, pricing, or policy changes.

§ 5 — Cross-tenant corpus

Mijoro operates a cross-tenant counterparty corpus — a shared, hash-keyed store of counterparty signal contributed across all tenants. You authorize Mijoro to:

Hash and anonymize counterparty identifiers observed in your data;
Contribute those hashed signals to the shared corpus; and
Serve you counterparty intelligence enriched by other tenants' contributions.

No raw tenant data, PII, document bodies, or email content ever leaves your tenant silo. Only identity hashes and aggregate signal (cadence statistics, mention counts, public-signal derivatives) are cross-tenant.

You may opt out of corpus contribution in Settings → Data at any time.

§ 6 — Retention and deletion

6.1 — Windows

Active account data — retained while your account is active.
Decision captures — retained while your account is active (calibration requires history).
Integration sync artifacts — retained while connected; archived within 30 days of disconnection.
Logs + audit trail — 12 months rolling.

6.2 — Deletion

Email privacy@mijoro.com or use the in-app delete-account flow. We acknowledge within 3 business days, complete deletion within 30 days, and provide written confirmation. Hashed corpus contributions are irreversibly anonymized at contribution time and cannot be individually extracted; aggregate signal persists.

6.3 — Export

Export your data at any time via the admin export endpoint — standard JSON plus attached artifacts delivered through a signed URL.

§ 7 — Acceptable use

You will not:

Upload, connect, or ingest data you do not have the right to use.
Violate any law or regulation — including privacy, export-control, or sanctions laws.
Reverse engineer, decompile, or attempt to extract the Service's source, model weights, or knowledge-layer internals.
Probe, scan, or test the Service's security without prior written consent. Coordinated disclosure at security@mijoro.com is welcomed.
Resell, sublicense, or publicly redistribute Service outputs without a separate written license.
Generate or distribute content that is defamatory, harassing, or unlawful.
Misrepresent your identity or the source of data you connect.

Violation may result in immediate termination without refund.

§ 8 — Billing

Mijoro offers Free, Executive, and Enterprise tiers; current pricing lives at mijoro.com/pricing. Prices may change with 30 days' notice; changes take effect at your next billing cycle.

Paid tiers are billed monthly or annually by our PCI-DSS Level 1 payment processor. You authorize us to charge your designated method on the subscription cycle. Failed payments suspend paid features; accounts downgrade to Free after 10 days of delinquency and cancel after 30.

Refunds — annual subscriptions are prorated within 30 days of purchase; monthly subscriptions are non-refundable; Enterprise follows the signed agreement. Pricing excludes applicable taxes.

§ 9 — Intellectual property

Mijoro's IP — the Service, including its code, design, data models, algorithms, knowledge-layer ontology, and aggregate cross-tenant corpus, is Mijoro's exclusive property. These Terms do not transfer ownership.
Your content — you retain ownership of data you connect. You grant Mijoro a limited, non-exclusive, worldwide license to host, process, synthesize, and display it solely to deliver the Service to you.
Outputs — artifacts the Service generates for you are licensed for your internal business use, including sharing with board members, investors, and advisors. Resale or public redistribution requires a separate license.
Feedback — feedback you submit is unrestricted; Mijoro may use it to improve the Service without compensation.

§ 10 — Confidentiality

Mijoro treats your data as confidential and does not disclose it except:

To deliver the Service to you;
To vendors bound by contractual confidentiality (see Privacy Policy § 5);
When legally compelled, with notice where not prohibited by law.

You agree to treat the Service — including pre-release features and non-public documentation — as confidential.

§ 11 — Warranties and disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". MIJORO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

MIJORO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT INTELLIGENCE OUTPUTS WILL BE ACCURATE, COMPLETE, OR FREE FROM BIAS. Outputs are probabilistic analyses, not deterministic facts. You are responsible for how you act on them.

§ 12 — Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MIJORO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS ARE NOT LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages;
Lost profits, revenues, business opportunities, data, or goodwill;
Damages exceeding the greater of $100 or the amount you paid Mijoro in the 12 months preceding the claim.

Where law does not permit these limits, our liability is capped to the extent permitted.

§ 13 — Indemnification

You will indemnify and hold Mijoro harmless from any claim — including reasonable attorneys' fees — arising out of (a) your violation of these Terms, (b) your violation of any law or third-party right, or (c) data you connect without authorization.

§ 14 — Termination

You may terminate your account at any time via the in-app delete flow or by emailing support@mijoro.com.

Mijoro may suspend or terminate with notice — or without notice for material violations, non-payment after the cure period, or legal obligation. On termination: Service access ceases, data is archived per § 6.1 and deleted per § 6.2 on request, pre-paid amounts are refunded pro-rata where contractually owed, and §§ 9–13 and 15–17 survive.

§ 15 — Changes to these Terms

We may revise these Terms. Material changes are announced at least 30 days before the effective date via email and on mijoro.com/terms. Continued use after the effective date constitutes acceptance. If you disagree with a change, terminate your account before it takes effect.

§ 16 — Governing law and disputes

These Terms are governed by the laws of the State of Ohio, United States, without regard to conflict-of-laws principles.

Disputes are resolved as follows:

Informal resolution — contact legal@mijoro.com and attempt good-faith resolution for at least 60 days before formal proceedings.
Binding arbitration — unresolved disputes proceed to binding arbitration in Toledo, Ohio, under the rules of the American Arbitration Association. Each party bears its own costs; the prevailing party may recover reasonable attorneys' fees at the arbitrator's discretion.
Class-action waiver — claims must be brought individually.
Exceptions — injunctive relief for IP infringement or § 7 misuse may be sought in any court of competent jurisdiction.

§ 17 — Miscellaneous

Entire agreement — these Terms, the Privacy Policy, and any signed enterprise agreement.
Severability — if any provision is unenforceable, the remaining provisions remain in full effect.
No waiver — failure to enforce a provision is not a waiver.
Assignment — you may not assign without our written consent. Mijoro may assign to a successor entity in a merger, acquisition, or sale of assets.
Notices — to Mijoro: legal@mijoro.com, with a copy to the Ohio registered agent on file with the Secretary of State. To you: the email on your account.
Force majeure — neither party is liable for failures due to events beyond reasonable control (natural disasters, pandemics, cyberattacks, cloud outages, wars).

§ 18 — Contact

Purpose	Email
Terms questions	`legal@mijoro.com`
Privacy	`privacy@mijoro.com`
Security disclosures	`security@mijoro.com`
Support	`support@mijoro.com`